Tea Gardens Kombucha Privacy Policy

This Privacy Policy sets out the approach that the ScobyOz Pty Ltd (ABN 83 164 512 369) trading as Tea Gardens Kombucha, and also known as Australian Organic Beverages and its Related Bodies Corporate will take in relation to the treatment of your personal information.

It includes information on how Tea Gardens Kombucha collects, uses, discloses, and keeps secure individuals’ personal information. It also covers how Tea Gardens Kombucha makes the personal information it holds available for access to and correction by the individual.

This policy has been drafted having regard to Tea Gardens Kombucha’s obligations under the Telecommunications Act 1997 and the Privacy Act 1988 as amended from time to time (including the National Privacy Principles or Australian Privacy Principles as applicable), the Privacy Act.. For the purposes of this Privacy Policy, “personal information” has the same meaning as given in these acts.

This Privacy Policy protects your privacy and personal information about you which we may obtain when you seek to access and use our website. It does not apply to corporate information. Details of our information practices specific to particular services are provided when you request the service and may override parts of this policy.

1. COLLECTION

1.1 Tea Gardens Kombucha will only collect personal information where we consider that the information is necessary for us to perform one or more of its functions or activities. In this context, “collect” means to gather, acquire, or obtain by any means information for the purpose of recording it.

1.2 Tea Gardens Kombucha collects Personal information primarily to: supply customers with the products from it. Tea Gardens Kombucha also collects and uses Personal information for secondary purposes, including:

(i) manage customer orders

(ii) billing, account management and deliveries

Tea Gardens Kombucha also collects and uses personal information for secondary purposes, including:

(iii) to provide individuals with information about promotions, as well as additional products, services or updates.

Information We Collect

We will collect and process the following personal information about you:

• Name
• Email
• Phone
• Address
• DOB (optional)

How We Collect Your Information

We collect/receive information about you in the following manner:

• When a user fills out a form or otherwise submits personal information
• Interacts with the website
• Joins our rewards program known as ‘The Sugar Free Squad’

How We Use Your Information

We will use the information that we collect about you for the following purposes:

• Marketing/ Promotional uses
• Creating a user account
• Customer feedback collection
• Enforcement of our Terms and Conditions
• Processing payments
• Support and customer service
• Administration info
• Managing customer orders
• Site protection
• Dispute resolution
• Managing user accounts

If we need to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Deliveries
• Analytics
• Payment recovery services
• Data collection and process

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

Other examples of when Tea Gardens Kombucha may collect personal information are: When an individual completes the ‘mandatory fields’, which will enable your specific request to be processed; and

When a purchase is made via the website Tea Gardens Kombucha may collect data relating to internet traffic activity undertaken via its products and services using tracking technologies such as cookies.

Tea Gardens Kombucha generally uses this information to provide statistics, analyse trends, administer its services, diagnose problems, and target and improve the quality of our products and services. To the extent this information does not constitute personal information, the Privacy Act does not apply, and Tea Gardens Kombucha may use this information for any purpose and by any means whatsoever.

To the extent that such information does constitute personal information, Tea Gardens Kombucha will store and disclose that information in accordance with this privacy policy.

1.3 From time to time, Tea Gardens Kombucha may also receive information relating to you that we have not requested (Unsolicited Information). In the event that Tea Gardens Kombucha does receive Unsolicited Information, we will check whether it is reasonably necessary for us to keep it. If it is, we will treat the Unsolicited Information in the same way as other personal information that we requested you provide to us. If Tea Gardens Kombucha determines that it is not reasonably necessary for us to keep it, we will, as soon as practicable, destroy or de-identify the relevant Unsolicited Information.

1.4 Unless it is obvious in the circumstances, Tea Gardens Kombucha will notify individuals (including, but not limited to, our users) of the matters listed below, amongst other things, before collecting any personal information:

(i) the main reason that we are collecting Personal information (this reason will be the Primary Purpose);

(ii) other related uses or disclosures that we may make of the Personal information (Secondary Purposes);

(iii) our identity and how individuals can contact us;

(iv) that individuals can access the personal information that Tea Gardens Kombucha holds about them;

(v) that individuals should contact us (even if they are not a customer) if they wish to access or correct personal information collected by us, or have any concerns in relation to personal information;

(vi) where applicable, any law that requires the personal information to be collected (for example, information that is required to be collected for the Integrated Public Number Database, which is used by directory publishers);

(vii) the consequences (if any) for the individual if all or part of the personal information is not provided to Tea Gardens Kombucha;

(viii) if Tea Gardens Kombucha is likely to disclose the personal information to overseas recipients, the information listed above is collectively the Collection Information.

1.5 Tea Gardens Kombucha will use reasonable endeavours to provide you with the Collection Information when it receives Unsolicited Information.

1.6 Where it is not practicable for Tea Gardens Kombucha to notify individuals of all of the Collection Information before the collection of personal information, Tea Gardens Kombucha will ensure that individuals are notified of the Collection Information as soon as possible after the collection. Tea Gardens Kombucha will provide “post collection notification” in those circumstances where it is not practicable to notify individuals about the collection of their personal information before it is collected.

1.7 Tea Gardens Kombucha will not collect Sensitive Information from individuals except with consent and only where it is necessary for Tea Gardens Kombucha to collect such information for an activity or function.

1.8 Tea Gardens Kombucha will only collect personal information via lawful and fair means.

1.9 While Tea Gardens Kombucha endeavours to collect personal information from the individual involved, in some instances it may also receive personal information from third parties. In the unlikely event where Tea Gardens Kombucha receives, (and retains) or uses personal information from third parties, it will attempt to contact the individual and advise that it holds this information.

1. STORAGE AND USE

2.1 Tea Gardens Kombucha may hold your personal information in electronic or hard copy form or both. Unless we are required by law or court or tribunal order to retain your personal information, we will take reasonable steps to destroy or de-identify it once we no longer need it.

2.2 From time to time, Tea Gardens Kombucha may need to transfer your information overseas. For example, we may store your personal information in a cloud, or other type of networking electronic storage which is based in a jurisdiction outside Australia. If we do this, Tea Gardens Kombucha will ensure all reasonable steps are taken so that the overseas recipient does not breach the Privacy Act or the Australian Privacy Principles in relation to that information or adheres to other international laws substantially similar to Australian privacy laws. Tea Gardens Kombucha will also take reasonable steps to prevent unauthorised access and reduce the risk of disclosure to unknown entities.

2.3 Tea Gardens Kombucha will obtain an individual’s consent for use of non-sensitive personal information for Secondary Purposes at the time of collection, unless the use is a related Secondary Purpose that would be within the relevant individual’s reasonable expectations.

2.4 Tea Gardens Kombucha uses personal information primarily for the purposes listed in 1.2 above.

2.5 Where personal information (other than sensitive information) is used for Direct Marketing, you can opt out of receiving this information at any time by notifying us or unsubscribing.

2.6 Tea Gardens Kombucha will not use Sensitive Information for Direct Marketing except with consent.

2.7 Tea Gardens Kombucha may otherwise use your personal information as permitted by law. For example, if we are legally required to do so (such as pursuant to a court or tribunal order or under taxation laws), if there is a serious threat to an individual’s health or safety, there is reasonable suspicion of unlawful activity, for the conduct of surveillance and intelligence gathering by an enforcement body, or to assist in locating a missing person.

2.8 Tea Gardens Kombucha will not use personal information without taking reasonable steps to ensure that the information is accurate, complete, and up to date.

2.9 Under no circumstances will your credit card information be given to any person, and will be used solely by Tea Gardens Kombucha only for the specific purpose for which it was given. Customers receive a Tax Invoice electronically as a PDF file once their order has been approved.

Our credit card payments are processed using 128bit security encryption when communicating with our bank and are not stored on our servers after payment has been approved.

 

If you select Afterpay or PayPal as your payment options, your card details are stored and processed as outlined via their respective terms and conditions and are not related to Tea Gardens Kombucha in any way.

1. DISCLOSURE

3.1 Tea Gardens Kombucha may disclose personal information to related or unrelated third parties if consent has been obtained from the individual or it is otherwise permitted to do so by law. For example, Tea Gardens Kombucha may disclose personal information to law enforcement agencies, government agencies, courts or external advisers or to avoid an imminent threat to a person’s life or to public safety.

3.2 Tea Gardens Kombucha may disclose personal information between Related Bodies Corporate. Where information is disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.

3.3 Tea Gardens Kombucha may disclose personal information to unrelated third parties to enable outsourcing of functions (such as billing), where that is disclosure or use for a related secondary purpose and individuals have been notified, or where such disclosure is within the individual’s reasonable expectations. Individuals will be notified of Tea Gardens Kombucha‘s usual disclosures via the Collection Information.

3.4 Tea Gardens Kombucha will take all reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the use and disclosure requirements of the Privacy Act.

3.5 If a disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, Tea Gardens Kombucha will not disclose personal information otherwise than in accordance with the exceptions set out in paragraph 3.1 above.

3.6 Tea Gardens Kombucha does not sell or share its customer lists on a commercial basis with third parties.

1. INFORMATION QUALITY

4.1 Tea Gardens Kombucha will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.

4.2 Tea Gardens Kombucha will take all reasonable steps ensure that your personal information we hold about you is accurate, up-to-date and complete.

1. INFORMATION SECURITY

5.1 Tea Gardens Kombucha has physical, electronic, and procedural safeguards for personal information and takes reasonable steps to ensure that personal information is protected.

5.2 Electronic records are stored within our electronic database that requires passwords for access.

5.3 Paper records are stored within secure premises. Externally, the premises have several barriers to unauthorised entry, including secured entry and monitored alarms. Internally, steps are taken to ensure access to personal information is limited.

5.4 Tea Gardens Kombucha requires employees and contractors to perform their duties in a manner that is consistent with Tea Gardens Kombucha‘s legal responsibilities in relation to privacy.

5.5 Tea Gardens Kombucha will take all reasonable steps to ensure that paper and electronic records containing personal information are stored in facilities that are only accessible by people within Tea Gardens Kombucha who have a genuine “need to know” as well as a “right to know”.

1. ACCESS AND CORRECTION

6.1 Tea Gardens Kombucha will allow its records containing Personal information to be accessed by the individual concerned in accordance with the Privacy Act.

6.2 Tea Gardens Kombucha will correct its records containing personal information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act. If we are unable to correct your personal information, we will, within a reasonable period, provide you with a written notice setting out the reason why we cannot correct your personal information and the complaint mechanisms open to you.

6.3 Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting Tea Gardens Kombucha, as per the details on our website. While some requests for access may be handled by Customer Service, it may be necessary for your request to be escalated to the Tea Gardens Kombucha’s Customer Service Team.

6.4 Tea Gardens Kombucha will not normally charge a fee for processing an access request unless the request is complex or is resource intensive. Tea Gardens Kombucha does, however, reserve the right to charge a $25.00 administration fee if an individual requests access to their personal information more than once in a three-month period.

6.5 Where Tea Gardens Kombucha offers on-line account management facilities, customers can use this capability to control aspects of their account, including amending or updating certain Personal information.

1. OPENNESS AND COMPLAINTS

7.1 Tea Gardens Kombucha Customer Service representatives will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy should do so by contacting Tea Gardens Kombucha via email to [email protected], or on our website (https://teagardenskombucha.com.au/)

7.2 All privacy complaints will be managed in accordance with Tea Gardens Kombucha‘s Complaint Handling Policy, which complies with the C628:2007 Telecommunications Consumer Protections Industry Code (as amended from time to time).

7.3 Tea Gardens Kombucha’s website contains a prominently displayed privacy statement and will include a copy of this Privacy Policy.

7.4 You may also lodge privacy complaints with the Federal Privacy Commissioner. For more details on how to do this, please visit http://www.privacy.gov.au

1. ANONYMOUS TRANSACTIONS

8.1 Tea Gardens Kombucha will not make it mandatory for visitors to its website to provide personal information unless such personal information is required to answer an inquiry or provide a service. Tea Gardens Kombucha may, however, request visitors to provide personal information voluntarily to Tea Gardens Kombucha (for example, as part of a competition or questionnaire, or request of service). Where you are updating your account, requiring a service, or making a purchase, the provision of some personal information will be mandatory.

1. ONLINE PRIVACY CONSIDERATIONS

Other matters that you should consider in relation to your personal information online are set out below.

(i). Social Media. Our website may contain links to external online platforms such as Meta, LinkedIn, TikTok, and X. If you post or publish any personal information in these forums it will be publicly available, and Tea Gardens Kombucha is not responsible for the management of your data on these sites.

(ii). Links to other websites. Sometimes our website contains links to third party websites. We recommend that you review the privacy policies of each site you visit because Tea Gardens Kombucha is not responsible for privacy practices of that site.

1. GRIEVANCE/DATA PROTECTION

If you have any queries or concerns about the handling or processing of your information that has been available to us, you may email us, and we will address your concerns in accordance with applicable law.

1. GLOSSARY

Direct Marketing means:

The marketing of goods or services through means of communication, including written, verbal, or electronic means. The goods or services that are marketed may be those of Tea Gardens Kombucha or a Related Body Corporate, or those of an independent third-party organisation.

Related Body Corporate means that where a body corporate is:

(a) a holding company of another body corporate;

(b) a subsidiary of another body corporate; or

(c) a subsidiary of a holding company of another body corporate,

(d) the first mentioned body corporate and the other body corporate are deemed to be related to each other.

Sensitive Information means:

(a) information or an opinion about an individual’s:

(i) racial or ethnic origin; or

(ii) political opinions; or

(iii) membership of a political association; or

(iv) religious beliefs or affiliations; or

(v) philosophical beliefs; or

(vi) membership of a professional or trade association; or

(vii) membership of a trade union; or

(viii) sexual preferences or practices; or

(ix) criminal record that is also personal information; or

(x) health

“Use” means the handling of personal information within Tea Gardens Kombucha.

This policy was last updated November 2025