TERMS & CONDITIONS
Shipping Policy
Please note that all parcels are delivered with “Authority to Leave if not Home”, as registered delivery is not included with our free service. Whilst every effort is made to deliver door to door, there are instances where our courier’s policies will override this (including unleashed animals in the perimeter of your property). In these instances, the courier will normally leave a card and/or your delivery will be taken to the nearest Parcel Connect/Collect location.
If your parcels are being delivered by Aramex, you will receive an email from Aramex when your parcel is collected from our warehouse so you can track your delivery. Please check your “junk” inbox if you do not receive your email. It is important you check this regularly until your item arrives so you can be aware of any issues related to your delivery.
If your parcels are being delivered by Hawks Transport, you should receive delivery within two days.
You can read more about the T&Cs for Aramex here:
https://help.aramex.com.au/hc/en-us/articles/360003510435-Delivery-to-a-Safe-place
If an order is made up of multiple items, and an item is out of stock, the order will not be shipped until all items are available for dispatch. If items are out of stock, a back order may be created and any available items may be shipped, depending on quantity.
FREE NATIONWIDE DELIVERY AREAS
Free nationwide delivery is available to all capital cities [except Darwin] and the following areas:
*Albury * Bendigo * Canberra * Central Coast * Coffs Harbour * Geelong * Gold Coast * Newcastle * Northern Rivers * Port Macquarie * Sunshine Coast * Toowoomba * Wollongong *
Due to an unforeseen, massive increase in shipping rates from our courier company, there are areas within Australian Borders that are exempt from “free delivery” that are either off the mainland of Australia (with the exception of Hobart Tasmania), or will attract additional charges due to their remoteness on the mainland, and this even includes some regional areas of Australia.
Some of these areas include: Nhulunbuy, Normanton, Ocean View, Macleay Island, Russell Island, Thursday Island group and anywhere north of these territories. If your suburb falls into one of these remote areas, we regret that we either may be unable to supply you with our Kombucha, or that by placing your order, you agree to be responsible for any additional charges imposed by the remote onforwarding agent.
We are working to find other solutions to assist our customers in these areas to access our product including subsidizing the higher courier costs.
AM I IN ONE OF THESE AREAS?
If you live remotely, and are unsure your area would receive free delivery, please contact us before you order via [email protected] – and we can check with our courier service.
Alternatively, open this pdf and scroll through the postcode list. If you find your postcode or suburb on this list then unfortunately we are unable to access free delivery to your area. Contact us on [email protected] for more options. Thanks for your patience.
DISCOUNT PRICING
Mix n Match discounts are available on all single flavour 350 ml cartons including Tea Gardens Kombucha and Hemp Kombucha. Grab a box of each and the following Discount Pricing will apply at checkout:
Buy 1 carton – 12 bottles @$2.50 per 350ml + FREE delivery* = $29.90 [$2.50 per bottle]
Buy 2 cartons – 24 bottles @$2.29 per 350ml + FREE delivery* = $54.90 [$2.29 per bottle]
Buy 3 cartons – 36 bottles @$2.09 per 350ml + FREE delivery* = $74.90 [$2.09 per bottle]
Buy 4 cartons – 48 bottles @ $1.88 per 350ml + FREE delivery* = $89.90 [$1.88 per bottle] ****BEST BUY****
HINT: Discounting starts again after 4 boxes (ie $89.90 for the first 4 boxes, but $29.90 for the 5th box – so stick to multiples of 4 boxes for the best deal).
Website Tax Policy
G.S.T is charged on all applicable items at the current rate of 10%.
Refunds & Returns Policy
Please see our Refunds & Returns Policy page for details.
Privacy Policy
Please see our Privacy Policy page for details.