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FAQs

Kombucha

Why doesn’t your Kombucha need refrigeration?

The yeast has been reduced by filtration which prevents further fermentation. This stabilisers the trace of alcohol to below 0.5%This is the only reason for refrigerating Kombucha. The bacteria enjoys the warmer temperatures & remains active as it is anaerobic & will remain alive in suspension till the bottle is opened. Our Kombucha can remain unrefrigerated till opened

How much should I drink per day?

A bottle a day works well.

What is the shelf life?

There is a 12 month Best By on our Kombucha

Where should I store the Kombucha?

Store in cool dry place.

Is it safe to drink during pregnancy?

Please consult your medical practitioner & inform him our kombucha has less than 0.2% alcohol

Do you use Australian grown ingredients?

Unfortunately we have to source our primary ingredients (Organic Raw sugar & Organic Green tea) from overseas. This is because they are not grown in commercial quantities in Australia but all of our ingredients have been certified by Australian Certified Organic.

Our flavours however, are 100% Australian grown.

What type of flavouring is used?

We use essences extracted from real fruit for flavouring.

All natural & certified by Australian Certified Organic.

What is the sugar content of your Kombucha?

The sugar level of Kombucha will be determined by the brewing time. The longer the brew the less the sugar. As we are now brewing sugar free kombucha we are brewing up to 60 days to have the sugar completely consumed by the bacillus. This also increases the amount of bacillus & reduces the yeast ,which in turn stabilizes the kombucha.

How do the sugar levels compare with fruit juice?

Our Kombucha has ZERO sugar whilst fruit juice has about 10% sugar.

Is your Kombucha sparkling?

Yes it is.

Does your Kombucha contain Caffeine.

All kombucha contains a trace of Caffeine.

The levels are much lower than a cup of green tea as the Bacillus consumes most or all of it.

Can I swap out my not so favourite flavours from the mixed boxes?

Unfortunately we cannot swap out flavours or customise our mixed boxes.  These have been developed to offer our customers the complete range of flavours to try.  Many people start with a mixed box, find out their favourite flavours and then order the single box flavours.  With our Mix n Match deal our customers can also try the different ranges and still obtain great savings! 

Can I try some of the flavours for free?

Unfortunately we are unable to send single bottles for free. However, if you would like to try our mixed boxes – these have been developed to give our customers a taste of all our flavours. Many people start with a mixed box and then choose the single flavour boxes once they know their favourites.  Other customers love our mixed boxes as there is a flavour for everyone in the household. 

Delivery

Estimated Delivery Times

We use mainstream Couriers for the deliveries.  The below timeframes are estimates of delivery timeframes to main cities across Australia.  Please be aware depending on your location from these locations estimated delivery might be longer than estimated. 

Adelaide  | 4 to 5 days

Brisbane  | 2 to 3 days

Canberra  | 2 to 3 days

Central Coast  | 2 to 3 days

Coffs Harbour  | 2 to 3 days

Cairns  | 4 to 5 days

Gold Coast  | 2 to 3 days

Hobart  | 5 to 6 days

Melbourne | 3 to 4 days

Newcastle | 1 to 2 days

Orange  | 3 to 4 days

Perth  | 9 to 10 days

Will I Receive a Tracking Number?

We use mainstream Couriers for the deliveries. A tracking number will be supplied & we take full responsibility for your order until it is delivered safely. As we are in Newcastle NSW the further you are from us, the longer it will take. Remember, freight does not move on the weekend. Monday to Friday only. 

What happens if our order is lost in transit by the courier?

We will replace it or refund your money ASAP.

If I’m not home when the courier calls what happens to my order?

The courier will leave a card with instructions for collection.

We suggest, if possible, to give the courier authority to leave at the door.

This can be done in the comments section on the order form.

If you have any more questions please do not hesitate to contact us.